Legal
Privacy policy (website)
Exceldor Coopérative and its affiliates (“Exceldor”) value your privacy and are committed to protecting your personal information.
When you provide personal information to us through our site or on the sites of our affiliates, we assume that you agree to this information being processed in the manner described in this policy
What is the scope of the policy?
This policy concerns you. It describes how we collect, use, communicate and protect your personal information when you browse or provide it to us on one of our websites. This policy also contains information on how you can exercise your rights, for example, to access your information or have it corrected.
The site may contain links to other websites or resources operated by third parties. When you click on these links, you are contacting another website or resource that may collect information about you. These sites and resources are governed by the policies of these third parties and Exceldor assumes no responsibility for them.
If you apply from the Careers section, either on a posted position or from the self-application form, our Privacy Policy for candidates and employees applies to personal information you provide to us.
If you are under the age of consent under the laws applicable to your place of residence, please do not provide us with any personal information without the express consent of a parent or guardian. If you are a parent or guardian and you know that your children have provided us with personal information, please contact us using the contact information in the How to Contact us? section
How do we collect your personal information?
We collect your personal information, especially when you:
- visit our site, automatically;
- you create an account on our members’ portal and log in; and
- otherwise provide us with personal information, in particular by completing the various contact forms.
What categories of personal information do we collect and why ?
What ? |
Why ? |
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When you contact us |
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Allow us to respond to your customer service request |
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Allow us to respond to your media request |
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Allow us to respond to your request for donations and sponsorships |
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Allow us to respond to your request for collaboration |
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| We use cookie files. | |
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| The personal information listed is not necessarily exhaustive. It is provided to enable you to better understand how we use the personal information you provide to us. | |
How do we obtain your consent?
How we obtain your consent (i.e. in what way) depends on the circumstances.
Your consent may be implied, that is, it is inferred from your silence or from the circumstances.
If we want to use your personal information for a purpose that was not indicated to you at the time of collection or that is not provided for by law, we will ask you for new consent.
Who do we share your personal information with?
We may share your personal information with other organizations such as our partners or service providers, only for the purposes listed in the previous section What personal information do we collect and why?
In such a case, we will endeavor to protect the personal information communicated through written agreements and commitments, asking them in particular to adopt good practices and security measures consistent with our expectations.
Third party category |
What they do for us |
|---|---|
| Service Providers (as well as their own service providers) | To operate the Exceldor.ca site, we use suppliers who act on our behalf. In particular, we do business with: • LG2 agency, for website management • Google, for various services related to online traffic analysis |
| Affiliated companies | As part of the corporate management of our companies, we may communicate your personal information to our affiliated companies. |
How long do we keep your personal information?
We will keep your personal information for as long as necessary to fulfill the purposes set out in this policy, unless the law or an exceptional situation requires us to keep it for longer. This could be the case, for example, in the event of a dispute.
Where do we store your personal information?
We store the personal information of staff members and candidates on our servers in Canada.
If we disclose personal information outside of Quebec, where privacy laws may differ, we will ensure that your information has a level of protection equivalent to that in Quebec, for example by using contractual measures and carrying out a privacy impact assessment.
How do we protect your personal information?
We implement reasonable procedures and security measures to ensure the protection of your personal information, whether it is stored on our servers or with one of our service providers.
However, no security measure is absolute or fully guaranteed. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security or accuracy of the information you have provided to us has been compromised), please contact us immediately at the address indicated in the How to Contact us? section.
What rights do you have regarding your personal information?
We may ask you to provide proof of identity before responding to your request. This identifying information will only be used for this purpose.
You have several rights regarding your personal information, including:
Right of access and rectification |
Right to withdraw consent |
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You can request access to and obtain a copy of the personal information we hold about you. |
You may request to withdraw your consent to the use or disclosure of certain personal information collected. |
| If personal information about you is inaccurate, incomplete or ambiguous, or if its collection, communication or retention is not authorized by law, you can demand that it be rectified. | In most cases, withdrawing your consent means that we will no longer be able to process your application or maintain your employment relationship. Otherwise, we will inform you of the consequences of your request in our response. |
To exercise your rights, please send a written request to our Privacy Officer using the contact details provided in the How to Contact us? section.
How to contact us ?
For any questions regarding our activities and services, contact Exceldor Consumer Services at the following address: info@exceldor.com.
You can direct any requests, questions, complaints or comments regarding this policy to our Privacy Officer at:
Exceldor Cooperative
rprp@exceldor.com
1500, rue Métivier, 4e étage
Lévis (Québec) G6V 0P6
Canada
Will we update this policy?
The policy is in effect as of the updated date at the top of the page.
If we make material changes to this policy, we will notify you on our site and/or by email, depending on whether you are a candidate or a staff member. Changes take effect upon publication of the notice.
Last update : November 20th, 2024